Eskom is urging prepaid electricity customers to recode their meters by 24 November as no electricity tokens will be accepted by the meters without this change.
The recode is required by the Standard Transfer Specification Association (STSA). Meters need to be updated to Key Revision Number (KRN) 2.
In a statement this week Eskom confirmed there will be no extension to the 24 November deadline for the Token Identifier (TID) update. The recoding process affects approximately 6,9 million prepaid meters in Eskom-supplied areas. Failure to recode by the deadline will prevent customers from loading electricity tokens, rendering their meters inoperable.
Eskom has already prepared 97% of the meters by pre-coding them, making it simple for customers to complete the process themselves. This DIY process requires customers to buy credit tokens from authorised vendors, after which they will receive two sets of 20-digit codes to enter into their meters for the update.
Eskom is intensifying its awareness campaign to ensure all customers are informed and encourages those who have not yet recoded their meters to act quickly to avoid service disruptions.
Eskom thanks those who have already completed the process and reassures customers that support teams are available for assistance. Customers needing help can call 0860 037 566.
For more information, updates and assistance, customers are encouraged to visit Eskom’s website, follow its social-media platforms, listen to radio announcements or participate in local engagement sessions.
